Quick Summary: jqk does not sell your personal data. We only use the information you provide to operate the platform, process payments, and keep your account secure. You have the right to request access, correction, or deletion of your data at any time.
1. Information We Collect
To provide a secure, seamless, and personalised online casino service, jqk collects several categories of information from its members. We only collect data that is strictly necessary — nothing more.
Information you provide directly:
- Full name as shown on a valid identity document.
- An active email address for account communications and verification.
- A Malaysian mobile number registered in your name.
- Date of birth for age verification — we do not accept users under 18 years of age.
- Bank account or e-wallet details (such as DuitNow, Touch 'n Go eWallet, Boost) for deposit and withdrawal purposes.
- A copy of your identity document (MyKad or passport) during the KYC process.
Automatically collected information:
- IP address and estimated geographic location at login.
- Device type, operating system, and web browser used.
- Gaming session history including dates, times, and wagering amounts.
- Cookie data and session identifiers to ensure session security and continuity.
- In-platform navigation patterns for the purpose of improving user experience.
| Data Category |
Example |
Primary Purpose |
| Identity Data |
Name, date of birth, MyKad |
KYC verification, fraud prevention |
| Contact Data |
Email, phone number |
Account communications, security notifications |
| Financial Data |
Bank account number, e-wallet |
Deposit and withdrawal processing |
| Technical Data |
IP, device, browser |
Account security, fraud detection |
| Game Data |
Betting history, wins |
Account records, responsible gaming |
2. How We Use Your Data
Every piece of data jqk collects has a clear and legitimate purpose. We do not collect information simply to store it — every data point is used responsibly and for your benefit as a member.
- Account management: Creating, maintaining, and securing your account so that only you can access it.
- Transaction processing: Ensuring deposits and withdrawals are processed accurately, quickly, and securely to your registered payment method.
- Identity verification (KYC): Complying with verification requirements to prevent fraud, money laundering, and unauthorised access.
- Customer support: Providing relevant and personalised assistance when you contact our support team.
- Platform security: Detecting and preventing suspicious activity, unauthorised login attempts, and account fraud.
- Responsible gaming: Monitoring gameplay patterns to identify members who may need support and appropriate intervention.
- Marketing communications: Sending information about promotions, bonuses, and exclusive offers — only to members who have consented to receive such communications.
- Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to improve the design and functionality of the jqk platform.
We do not use your data for automated decisions that negatively affect you without human involvement. Every significant decision is reviewed by the jqk team.
3. Sharing Information with Third Parties
Jqk does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment to every member.
However, there are limited situations where jqk may need to share your data with trusted third parties:
- Payment processors: Transaction information is shared with licensed and registered payment service providers — including banks and e-wallet operators in Malaysia — solely to process your deposits and withdrawals.
- Technology service providers: Selected technical partners who help us operate the platform — they are bound by strict confidentiality agreements and may only access the data required for their specific tasks.
- Regulatory bodies and law enforcement agencies: jqk will disclose required information when mandated by Malaysian law or a valid court order.
- Fraud prevention: In certain circumstances, information may be shared with fraud prevention agencies to protect you and the platform from criminal activity.
jqk will never share your login credentials, password, or full payment card details with anyone. If you receive any communication claiming to be from jqk and asking for this sensitive information, it is a fraudulent attempt.
4. Data Security and Protection Measures
Protecting your personal data is not merely a legal obligation for jqk — it is a moral responsibility we take seriously. The jqk platform employs multiple layers of protection to keep your information secure at all times.
- 256-bit SSL Encryption: All data transmitted between your device and jqk servers is encrypted using the latest TLS protocol, ensuring no third party can intercept or read your information in transit.
- Secure data storage: Sensitive data is stored on servers protected by enterprise-grade firewalls with strictly restricted physical access.
- Two-factor authentication (2FA): Members are encouraged to enable 2FA for an added layer of account security — this can be activated directly from your account settings.
- Continuous monitoring: jqk's automated monitoring system operates around the clock to detect suspicious login patterns and immediately alert our security team.
- Data segregation: Financial data is stored separately from user profile data, reducing the risk of broad data exposure.
- Regular security audits: The jqk platform undergoes regular penetration testing and security audits conducted by recognised independent experts.
While jqk implements industry-leading security measures, no system can guarantee absolute 100% security. We encourage you to take your own precautions, such as using a strong password and never sharing your login credentials.
5. Cookies and Tracking Technologies
Jqk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting information about how you use the platform — most visited pages, session duration, and similar data — to help us improve the user experience.
- Functional cookies: Saving your preferences such as language, display settings, and form entries to make repeat use more convenient.
- Analytics cookies: Used to understand aggregate traffic patterns and improve platform content and layout.
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the jqk platform.
6. Your Rights Over Personal Data
As a jqk member, you have full rights over your personal data. jqk respects and fully supports the exercise of these rights. Here is a summary of what you are entitled to:
Right of Access
You have the right to request a copy of all personal data jqk holds about you at any time.
Right to Rectification
If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request deletion of your data, subject to applicable legal record-keeping obligations.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction
In certain situations, you may request jqk to restrict the processing of your data pending review.
To exercise any of the above rights, contact the jqk privacy team via live chat on the platform or by email at
[email protected]. We will process your request within 30 business days.
7. Data Retention and Deletion
Jqk retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.
- Active account data: Retained for as long as your account remains active on the jqk platform.
- Financial transaction data: Retained for a minimum of 7 years after a transaction occurs, in accordance with accounting and anti-money laundering legal requirements.
- KYC Data: Retained for a minimum of 5 years after account closure, in accordance with applicable identity verification guidelines.
- Security logs: Retained for 2 years for security investigation and fraud prevention purposes.
- Marketing data: Retained until you withdraw your consent or request deletion.
When data is no longer needed and there is no legal obligation to retain it, jqk will securely delete or anonymize it using industry-recognized methods.
8. Changes to This Privacy Policy
Jqk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant changes will be communicated to you via an in-platform notification or the email address you registered with.
The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Continued use of the jqk platform after any changes are published constitutes your acceptance of the updated Privacy Policy.
9. Contact Us About Privacy
If you have any questions, concerns, or complaints about how jqk handles your personal data, our privacy team is here to help. We are committed to providing accurate, clear, and helpful responses within a reasonable timeframe.
You can reach us via:
- Live chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the jqk platform.
- Email: [email protected] — we aim to respond to all privacy enquiries within 2 business days.
We take every privacy enquiry seriously. No question is too small — if you are unsure about anything related to your data, do not hesitate to contact us.